Essays & Articles
Engineers and business executives are good at solving problems, but they seldom ask if it is the correct problem.
Human- and humanity-centered designers are trained to address the core, underlying factors, not just the symptoms.
Design must change from being unintentionally destructive to being intentionally constructive
From "Design for a Better World." last paragraph of Chapter 2 (page 13).
Failures? No — Learning Experiences
We scientists (and designers) learn from our failures. In fact, scientists seldom fail. Instead, they say “that didn’t work. Time to try something new.” I prefer never to talk of failure. Instead, I say “that...
Don Norman
Simplicity is in the mind, complexity is in the world.
If you understand something, then even things that are complex become simple. The complexity of the product must match the complexity of the task.
Don Norman in the book "Living with Complexity."
I learn more by being wrong than by being right
When people praise my ideas it is nice to hear, but I don’t learn anything. If people disagree, I learn. If they convince me, I am thankful and I change. If I believe I was...
Don Norman
If you can think of a clever solution in a few hours, assume many others have already done so
If you can think of a clever new concept or solution to an existing problem in a few minutes or hours, then you should recognize that many people all over the world, many who have...
Don Norman
Make it Simple? No! Make it Understandable.
Make it Simple? No! Make it Understandable. When people make things "simple" by minimizing controls, they make it much more difficult to work or to understand.
Simplicity is in the mind, Complexity is in the world. Why? Things you understand are simple.
It is the designer’s job to take complex requirements and make them so understandable and appropriate that they are pronounced “simple.”
Don Norman
The universe is made of stories, not atoms
A quote from the poet Muriel Rukeyzer’s book “The speed of darkness.” Why stories? Because they combine history and context, critical events and results, both good and bad, expected and unexpected all linked through causal...
Don Norman
You are being too logical, I often tell engineers and executives.
“You are being too logical,” I explain. “People are not logical. Logic is artificial. It was invented by mathematicians and philosophers. It is not how people think, which is why it is so difficult for...
Design for people the way they are, not for how you want them to be.
Why Criticism Is Good for Creativity
DesignA popular mantra for innovation is “avoid criticism.” Criticism, it is thought, kills the flow of creativity. We suggest that this infuses a superficial sense of collaboration that leads to compromises and weakens ideas. Effective teams do not defer critical reflection; they create through criticism
July 22, 2019
6 minutes read
Delightful Products for Healthy Aging
DesignMore people than ever are living long, healthy lives. The number of active, healthy oldsters is large–and increasing. Despite our increasing numbers the world seems to be designed against the elderly.
May 26, 2019
2 minutes read
Why I Don’t Believe in Empathic Design
DesignAn Article written for Adobe Blog. I approve of the spirit behind the introduction of empathy into design, but I believe the concept is impossible, and even if possible, wrong.
May 26, 2019
1 minute read
21st Century Design for Societal Problems. Combining Community and Domain Experts
DesignWe advocate a multi-step approach toward major societal issues, combining community-driven wisdom with knowledge of domain experts. Add an opportunistic, incremental approach to large problems, followed by continual attention to the fundamental principles of human-centered design.
April 20, 2019
9 minutes read
Engineers and business executives are good at solving problems, but they seldom ask if it is the correct problem.
Human- and humanity-centered designers are trained to address the core, underlying factors, not just the symptoms.
Design must change from being unintentionally destructive to being intentionally constructive
From "Design for a Better World." last paragraph of Chapter 2 (page 13).
Failures? No — Learning Experiences
We scientists (and designers) learn from our failures. In fact, scientists seldom fail. Instead, they say “that didn’t work. Time to try something new.” I prefer never to talk of failure. Instead, I say “that...
Don Norman
Simplicity is in the mind, complexity is in the world.
If you understand something, then even things that are complex become simple. The complexity of the product must match the complexity of the task.
Don Norman in the book "Living with Complexity."
I learn more by being wrong than by being right
When people praise my ideas it is nice to hear, but I don’t learn anything. If people disagree, I learn. If they convince me, I am thankful and I change. If I believe I was...
Don Norman
If you can think of a clever solution in a few hours, assume many others have already done so
If you can think of a clever new concept or solution to an existing problem in a few minutes or hours, then you should recognize that many people all over the world, many who have...
Don Norman
Make it Simple? No! Make it Understandable.
Make it Simple? No! Make it Understandable. When people make things "simple" by minimizing controls, they make it much more difficult to work or to understand.
Simplicity is in the mind, Complexity is in the world. Why? Things you understand are simple.
It is the designer’s job to take complex requirements and make them so understandable and appropriate that they are pronounced “simple.”
Don Norman
The universe is made of stories, not atoms
A quote from the poet Muriel Rukeyzer’s book “The speed of darkness.” Why stories? Because they combine history and context, critical events and results, both good and bad, expected and unexpected all linked through causal...
Don Norman
You are being too logical, I often tell engineers and executives.
“You are being too logical,” I explain. “People are not logical. Logic is artificial. It was invented by mathematicians and philosophers. It is not how people think, which is why it is so difficult for...
Design for people the way they are, not for how you want them to be.
Inviting Workshop Proposals
DesignRequesting proposals for a workshop on Community-Driven Design (fort the ACM Designing Interactive Systems conference).
April 19, 2019
1 minute read
What Is the Future of Design (in 50 seconds)?
DesignA new talk,"21st Century Design: Addressing Major Societal Issues." I discuss what we in the UC San Diego Design Lab call "Complex Sociotechnical Systems." This "essay" is just the URLs of a 50 second video and the PDF of the slides.
January 26, 2019
1 minute read
HOW PIZZA COULD SAVE THE WORLD
DesignThe platform known as pizza has empowered people all over the world allowing them to satisfy their unique cultures and desires. It is a model for societal platforms that can indeed change the world.
January 9, 2019
6 minutes read
COMMUNITY-BASED, HUMAN-CENTERED DESIGN
DesignWe propose a radical change in design from experts designing for people to people designing for themselves, leveraging the creativity of communities to solve their own problems. People in communities best understand their problems and the impediments and affordances that impede and support change.
January 1, 2019
10 minutes read
January 2019: Books worth reading
DesignBooks I have read in the past few months: Eleven of them. At the end of the list, I select three (Papanek, Easterly, and Ramalingam) and explain why.
December 22, 2018
4 minutes read
If you can think of a clever solution in a few hours, assume many others have already done so.
DesignIf you can think of a clever new concept or solution to an existing problem in a few minutes or hours, then you should recognize that many people all over the world, many who have...
November 26, 2018
1 minute read
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