"One of the important skills a good designer brings to the table is figuring out what the real problem is. Most designers fall prey to this. The client says what they want, what they want to achieve, and then the designer comes up with a solution, but they never really ask whether or not that's the actual underlying problem. If you dig a little deeper for the fundamental problem, your research can lead to creative and innovative solutions, sometimes completely eliminating the original problem."
"Act different, be different."--Don Norman