Don Norman: Designing For People

Nielsen Norman Group
Design of Every day things (Revised) Complexity Future Things Emotional Design The invisible computer Things tha make us smart Turn Signals Are the Facial Expressions of Automobiles user centred system design Emotional Design Learning and memory Human Information Processing Memory and attention

Recent Essays

The Challenges of Partially Automated Driving

01 May 2016

I am pleased to say that my paper with Steve Casner and Ed Hutchins, The Challenges of Partially Automated Driving, has been published in the Communications of the ACM. The creation of most-automated vehicles provides major challenges for us. For a long time I( have argued that the most dangerous part of the transition from manual to full automation is when the job is mostly complete -- which is precisely where we are today. The argument has been made many times. first by Lisanne Bainbridge in 1983 -- 33 years ago! I made the argument in 1990. Nothing has changed. In this paper, we once again warn that partial automation lulls drivers into a false sense of security. Moreover, people are especially bad at maintaining vigilance and a sense of situation awareness for long periods when nothing is happening or when their assistance is not needed. In the year 2014 (the latest year for which statistics are available), there was roughly one death for every 100 million vehicle miles. One per 100 million miles. Even so, there were over 33 million deaths in the United States plus roughly 1 million injuries. American drove almost 3 trillion miles.

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Interviews & Videos

Interview: Is Tesla Racing Recklessly Towards Driverless Cars?

23 April 2016

Chunka Mui wrote to say he was writing an article on autonomous cars and asked for my thoughts.  He published his article in Forbes , and before I knew it, I was suddenly front and center into the debate about Tesla and autonomy.Here is the article:http://www.forbes.com/sites/chunkamui/2016/04/19/is-tesla-reckless/2/#ea36e8c40a4aAnd here is my response to the (fortunately very few) complaints.  People really love their teslas and do not like any criticism.My reply is:Yes, I have experienced Tesla's autopilot (as well as the pre-release models from other OEMs). I also have published several articles pointing out that imperfect automation can be a lot safer than imperfect human drivers....

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Recommended Reading

Recent recommended readings

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Keynote Addresses and Schedule

Don Norman
Contact information, bios, press photos, ...

WHY DOES You Tube Restrict me from viewing my own Videos?

Speak of bad design. Half the videos i try to watch -- recommended to me by reliable sources (you know, Wired Magazine, Vox (a video of me!), can't be watched. "This video is restricted. Try signing in with Google App."  I am signed in with google app. I called the Google Help desk. "Gee, we don't know," they said helpfully.

Maybe this announcement will get read. Hey Larry! Hey Sergey!  Help me.

(Time to start my gallery of "Design Frustrations.")

Examples of talks
Design of Everyday Things, Revised and Expanded Edition (DOET2), paperback and eBook.

Fundamentals (Chapters 1 and 2)  -- now available
This course has design exercises by Kristian Simsarian, IDEO Fellow and head of interaction design at CCA. Reflective thinking exercises implemented by Chelsey Glasson

See these excerpts

Schedule

I am declining most travel requests not directly related to establishment of the Design Lab at U.C. San Diego. Trips where I have zero spare time are not listed.