Essays & Articles
People-Centered (Not Tech-Driven) Design*
DesignHow did we reach the point where our technology is more important than people? How can we reverse this to ensure that technologies are designed with people in mind, more humane, more collaborative, and more beneficial to the needs of people, societies, and humanity?
July 26, 2019
7 minutes read
Overcrowded, by Roberto Verganti: In favor of criticism
Emotion & DesignIn his book Overcrowded, Roberto Verganti argues that the rule "don't criticize" is flawed. Criticism is good -- it leads to radical innovation. This is an important book for designers: read it!
April 14, 2019
3 minutes read
Positive computing: technology for wellbeing and human potential (Calvo & Peters)
DesignThe design of human-computer systems used to focus upon the negative, the breakdowns that confused and confounded people. Now it is time to move to the next level, to focus upon the positive, systems that are enjoyable and pleasurable. We need systems that delight as well as inform, systems that...
January 4, 2015
3 minutes read
Selective Memories (Metropolis Magazine article)
Emotion & Design"Life is filled with unpleasant experiences. Not only do we survive them, but in hindsight we tend to minimize the bad and amplify the good." This is the start of my essay "Selective Memories" published by Metropolis Magazine....
March 24, 2009
1 minute read
My TED talk
Emotion & DesignTED is a fascinating conference. I’ve given two talks there over the years and serve on their advisory board. TED used to be a by-invitation conference only, but now it is open to anyone who...
March 24, 2009
1 minute read
Emotion & Design: Attractive things work better
DesignJune 2002. (Also published as Norman, D. A. (2002). Emotion and design: Attractive things work better. Interactions Magazine, ix (4), 36-42). Advances in our understanding of emotion and affect have implications for the science of design. Affect changes the operating parameters of cognition: posi...
November 17, 2008
17 minutes read
Why doing user observations first is wrong
Emotion & DesignHow many times have you had to fight hard for the ability to do field studies and other observations at the very start of the project? How many times have you patiently explained that taking time now would be rewarded by faster time to market overall? And how many times were you successful? The H...
November 17, 2008
6 minutes read
Emotional Design: People and Things
Emotion & DesignProducts differ in their appeal on the three design dimensions, but so too do people and situations. Vegetable peelers are primarily bought for their behavior. Wall clocks might be bought for visceral appeal or reflective image. Some people are behavioral, some are visceral. Some reflective, cons...
November 17, 2008
11 minutes read
Affect and machine design: Lessons for the development of autonomous machines (with Andrew Ortony and Dan Russell). (August, 2002)
Emotion & Design(Norman, D. A., Ortony, A., & Russell, D. M. (2003). Affect and machine design: Lessons for the development of autonomous machines. IBM Systems Journal, 42 (1), 38-44.. Originally presented at the IBM Autonomic Computing Summit at T J Watson Research Center, May 14-15, 2002) Abstract Human be...
November 17, 2008
1 minute read