Essays & Articles
Engineers and business executives are good at solving problems, but they seldom ask if it is the correct problem.
Human- and humanity-centered designers are trained to address the core, underlying factors, not just the symptoms.
Design must change from being unintentionally destructive to being intentionally constructive
From "Design for a Better World." last paragraph of Chapter 2 (page 13).
Failures? No — Learning Experiences
We scientists (and designers) learn from our failures. In fact, scientists seldom fail. Instead, they say “that didn’t work. Time to try something new.” I prefer never to talk of failure. Instead, I say “that...
Don Norman
Simplicity is in the mind, complexity is in the world.
If you understand something, then even things that are complex become simple. The complexity of the product must match the complexity of the task.
Don Norman in the book "Living with Complexity."
I learn more by being wrong than by being right
When people praise my ideas it is nice to hear, but I don’t learn anything. If people disagree, I learn. If they convince me, I am thankful and I change. If I believe I was...
Don Norman
If you can think of a clever solution in a few hours, assume many others have already done so
If you can think of a clever new concept or solution to an existing problem in a few minutes or hours, then you should recognize that many people all over the world, many who have...
Don Norman
Make it Simple? No! Make it Understandable.
Make it Simple? No! Make it Understandable. When people make things "simple" by minimizing controls, they make it much more difficult to work or to understand.
Simplicity is in the mind, Complexity is in the world. Why? Things you understand are simple.
It is the designer’s job to take complex requirements and make them so understandable and appropriate that they are pronounced “simple.”
Don Norman
The universe is made of stories, not atoms
A quote from the poet Muriel Rukeyzer’s book “The speed of darkness.” Why stories? Because they combine history and context, critical events and results, both good and bad, expected and unexpected all linked through causal...
Don Norman
You are being too logical, I often tell engineers and executives.
“You are being too logical,” I explain. “People are not logical. Logic is artificial. It was invented by mathematicians and philosophers. It is not how people think, which is why it is so difficult for...
Design for people the way they are, not for how you want them to be.
Taking a Stand for Ukraine
DesignThe Service Design Network has put together a small panel (6 people) of designers--two from Ukraine--to talk about what design might do for Ukraine. I am one of the six people: Here is my talk.
April 25, 2022
9 minutes read
Humanity-Centered versus Human-Centered Design
DBWHuman-Centered Design works well for mass-produced products and traditional products and services. But today, we owe our allegiance far beyond individual people -- we owe it to all humanity.
February 26, 2022
4 minutes read
To create a better society: The 2020 MP Ranjan memorial lecture
DesignThe great spiritual and humanistic power of design has been lost in its current emphasis upon business and industry. Design can be much more powerful than that: Design is a way of thinking that can be applied to almost any issue, but most importantly, to the major societal issues facing the world.
November 20, 2020
21 minutes read
The Future of Design Education
DesignDoes design education prepare designers to work with the multidisciplinary teams required for the complex issues of the 21st Century? Join us in rethinking design education. Help us find people who will provide diversity of age, gender, race, interests, socioeconomic status, and political views.
July 13, 2020
4 minutes read
Engineers and business executives are good at solving problems, but they seldom ask if it is the correct problem.
Human- and humanity-centered designers are trained to address the core, underlying factors, not just the symptoms.
Design must change from being unintentionally destructive to being intentionally constructive
From "Design for a Better World." last paragraph of Chapter 2 (page 13).
Failures? No — Learning Experiences
We scientists (and designers) learn from our failures. In fact, scientists seldom fail. Instead, they say “that didn’t work. Time to try something new.” I prefer never to talk of failure. Instead, I say “that...
Don Norman
Simplicity is in the mind, complexity is in the world.
If you understand something, then even things that are complex become simple. The complexity of the product must match the complexity of the task.
Don Norman in the book "Living with Complexity."
I learn more by being wrong than by being right
When people praise my ideas it is nice to hear, but I don’t learn anything. If people disagree, I learn. If they convince me, I am thankful and I change. If I believe I was...
Don Norman
If you can think of a clever solution in a few hours, assume many others have already done so
If you can think of a clever new concept or solution to an existing problem in a few minutes or hours, then you should recognize that many people all over the world, many who have...
Don Norman
Make it Simple? No! Make it Understandable.
Make it Simple? No! Make it Understandable. When people make things "simple" by minimizing controls, they make it much more difficult to work or to understand.
Simplicity is in the mind, Complexity is in the world. Why? Things you understand are simple.
It is the designer’s job to take complex requirements and make them so understandable and appropriate that they are pronounced “simple.”
Don Norman
The universe is made of stories, not atoms
A quote from the poet Muriel Rukeyzer’s book “The speed of darkness.” Why stories? Because they combine history and context, critical events and results, both good and bad, expected and unexpected all linked through causal...
Don Norman
You are being too logical, I often tell engineers and executives.
“You are being too logical,” I explain. “People are not logical. Logic is artificial. It was invented by mathematicians and philosophers. It is not how people think, which is why it is so difficult for...
Design for people the way they are, not for how you want them to be.
21st Century Design (In 6 minutes)
DesignThe 21s Century brings new challenges to design The implication? Design Education must change.
May 13, 2020
1 minute read
Recycling: A poor solution to the wrong problem: An essay in two parts
DesignA two-part essay: 1. why recycling is too complex for me (and perhaps everyone)to understand; 2. Why recycling is the wrong answer to the problem of waste.
March 10, 2020
15 minutes read
Changing Design Education for the 21st Century
DesignUpdated: April 2, 2020. We recommend a procedure for updating design education through curricula that match their goals and abilities of every school, producing practitioner and academics who will fully realizing the value of design in the 21st century.
March 10, 2020
4 minutes read
Why Designers don’t have much power in companies
DesignEvery division of a company plays an essential role. Each has a different, valid perspective. To be successful, learn to balance the conflicting views and select a course that is best for the product, customer, and company, even if you must discard your favorite ideas, sketches, and designs.
January 11, 2020
1 minute read
People-Centered (Not Tech-Driven) Design*
DesignHow did we reach the point where our technology is more important than people? How can we reverse this to ensure that technologies are designed with people in mind, more humane, more collaborative, and more beneficial to the needs of people, societies, and humanity?
July 26, 2019
7 minutes read
The Four Fundamental Principles ofHuman-Centered Design and Application
DesignHuman-centered design has four major principles: 1. Understand and Address the Core Problems; 2. Be People-Centered; 3. Use a Systems Approach; 4. Use Rapid Iterations of Prototyping and Testing.
July 23, 2019
12 minutes read
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